30-Day Travel Sales Training Manual – IndiaTourPackages.com
📌 WEEK 1 – BASICS (FOUNDATION)
Day 1–2: Travel Industry Basics
- What is a holiday package?
- Components: Hotel + Cab + Sightseeing + Taxes
- Hotel categories: Standard, Deluxe, Premium, Luxury
- Meal plans: CP (Breakfast), MAP (Breakfast + Dinner), AP (All meals)
- Types of cars: Etios/Dzire, Innova, Tempo Traveller
- How to read a customer enquiry
Day 3–4: Destination Basics (Domestic)
- Kerala basics (Kochi, Munnar, Thekkady, Alleppey)
- Goa basics (North vs South)
- Himachal basics (Shimla, Manali, Dharamshala, Dalhousie)
- Rajasthan basics (Jaipur, Udaipur, Jodhpur, Jaisalmer)
Day 5–6: How to Speak to Customers
- Polite greeting
- Asking correct questions
- Travel dates
- Number of pax
- Departure city
- Budget
- Hotel type
- Understanding what the customer wants
- Voice tone training
- Listening skills
Day 7: Review Test
- 20 questions MCQ
- 3 practical tasks (create itinerary, write a WhatsApp reply, explain a package)
📌 WEEK 2 – ITINERARY + QUOTATION TRAINING
Day 8–10: Creating Itineraries
Teach how to prepare:
- 3N/4D Kerala itinerary
- 5N/6D Himachal itinerary
- 4N/5D Rajasthan itinerary
- 2N/3D Goa itinerary
Rules:
- Day-wise plan
- Drive time
- Important sightseeing points
- No unrealistic plans
- Add hotel options
Day 11–12: Quotation Preparation(Domestic) For International quotation
- Costing basics
- How hotels give rate cards
- Seasonal vs off-season rates
- How to calculate car cost
- How to format a quotation (table, inclusions, exclusions)
Day 13–14: Quotation Practice
Freshers must prepare:
- 5 Kerala quotes
- 5 Himachal quotes
- 5 Goa quotes
- Compare quotes of 3 hotel categories
Day 15: Review
- 1-hour test with real-time scenario
📌 WEEK 3 – CUSTOMER HANDLING & SALES TRAINING
Day 16–17: WhatsApp Sales Mastery
- Response structure
- Short and crisp sentences
- Sending photos/maps
- Asking right follow-up questions
- Handling customers who take time to respond
Day 18–19: Objection Handling
Teach responses for:
- “Package is too costly.”
- “Send cheaper option.”
- “I will check and get back.”
- “Send detailed plan.”
- “We are comparing with another travel agent.”
Day 20–21: Follow-up Methods
- When to follow-up
- Creating urgency
- 8–12 follow-up rule
- When to close or drop a lead
Day 22: Mock Sales Training
- Role play between trainer and fresher
- Convert 3 mock leads
📌 WEEK 4 – LIVE PRACTICE + ADVANCED SALES
Day 23–25: Handling Real Leads
Under supervision:
- Respond to leads
- Send itineraries
- Create packages
- Take calls
Day 26–27: Closing Sales
- How to ask for confirmation
- How to ask for advance payment
- How to send payment link
- How to share hotel voucher
Day 28–29: Customer Service Training
- How to track live trip
- How to talk to customers during trip
- How to collect feedback
Day 30: Final Assessment
- 1 real lead handling
- 1 itinerary
- 1 quotation
- Trainer approval
✅ 2. WHATSAPP REPLY SCRIPT FOR FRESHERS
A. First Response
“Good morning/Evening sir.
Thank you for contacting IndiaTourPackages.com.
May I know your travel dates, number of people & departure city?
I will prepare the best package for you.”
B. If customer says “Send package details”
“Sure sir, may I know your dates and travel starting point so I can send the correct plan and price?”
C. If customer says “Budget package needed”
“No problem sir, I will share 2 options — one budget and one standard.
May I know your approx budget per person?”
D. If customer asks for itinerary
“I will prepare a day-wise plan for you in 5 minutes.
Before that, may I know your preferred hotel type (standard / deluxe / premium)?”
E. Follow-up message
“Hi sir, just checking — shall I block the rooms for you?
Rates may change if delayed.”
F. Asking for advance
“Sir, to confirm the booking, only ₹2000–5000 advance is enough.
Shall I send you the payment link?”
✅ 3. DOMESTIC TRAVEL TRAINING MODULE
🌴 KERALA
Main places:
- Kochi
- Munnar (hill station)
- Thekkady (wildlife)
- Alleppey / Kumarakom (backwaters)
Sightseeing:
- Tea gardens
- Eravikulam National Park
- Kathakali show
- Houseboat cruise
Ideal itinerary:
- 3N/4D or 4N/5D
🏖️ GOA
North Goa:
- Baga, Calangute, Candolim
- Water sports, night markets
South Goa:
- Colva, Palolem
- Peaceful luxury resorts
Itinerary:
- 2N/3D or 3N/4D
🏔️ HIMACHAL
Major circuits:
- Shimla–Kufri
- Manali–Solang–Atal Tunnel
- Dharamshala–Dalhousie–Khajjiar
Ideal durations:
- 5N/6D or 6N/7D
🏰 RAJASTHAN
Main cities:
- Jaipur
- Udaipur
- Jaisalmer
- Jodhpur
Must-do:
- City Palace
- Desert camp
- Boat ride at Lake Pichola
Itinerary:
- 4N/5D or 5N/6D
✅ 4. DAILY TRAINING PLAN (DAY-BY-DAY)
WEEK 1
- Day 1: Industry basics
- Day 2: Hotels & transport
- Day 3: Kerala module
- Day 4: Goa module
- Day 5: Himachal module
- Day 6: Rajasthan module
- Day 7: Test 1
WEEK 2
- Day 8: Kerala itinerary practice
- Day 9: Himachal itinerary
- Day 10: Rajasthan itinerary
- Day 11: Quotation basics
- Day 12: Quotation practice
- Day 13: Prepare 10 itineraries
- Day 14: Test 2
WEEK 3
- Day 15: WhatsApp communication
- Day 16: Objection handling
- Day 17: Follow-up technique
- Day 18: Sales psychology
- Day 19: Voice call training
- Day 20: Customer behaviour
- Day 21: Test 3
WEEK 4
- Day 22: Handle 2 real leads
- Day 23: Handle more leads
- Day 24: Closing training
- Day 25: Payment + voucher process
- Day 26: Crisis handling
- Day 27: Trip follow-up
- Day 28–29: Final practice
- Day 30: Final evaluation