Total Marks: 100
Format:

• Section A – 15 MCQs (30 marks)
• Section B – Short Answers (20 marks)
• Section C – Itinerary Creation (20 marks)
• Section D – Quotation Writing (10 marks)
• Section E – Real-Time Customer Scenarios (20 marks)

You can copy-paste this directly into PDF or exam sheet.

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📘 SECTION A – MCQ (15 Questions × 2 marks = 30 marks)

1. Which destination is best for backwaters?
   A) Goa
   B) Bali
   C) Alleppey
   D) Phuket
2. CP plan means:
   A) Breakfast only
   B) Breakfast + Dinner
   C) All meals included
   D) Lunch only
3. Sentosa Island is located in:
   A) Malaysia
   B) Singapore
   C) Thailand
   D) Dubai
4. Which is the best family-friendly hill station?
   A) Kasol
   B) Gulmarg
   C) Mussoorie
   D) Leh
5. Universal Studios belongs to:
   A) Singapore
   B) Malaysia
   C) Dubai
   D) Sri Lanka
6. Which is ideal for a desert safari?
   A) Jaisalmer
   B) Ooty
   C) Kuala Lumpur
   D) Sri Lanka
7. In Dubai, Dhow Cruise is usually done at:
   A) Marina Bay
   B) Dubai Creek / Marina
   C) Palm Island
   D) Global Village
8. MAP plan includes:
   A) Breakfast + Dinner
   B) Only Breakfast
   C) All meals
   D) Only Lunch
9. Phuket is famous for:
   A) Skydiving
   B) Temples
   C) Island tours
   D) Wildlife safaris
10. Kuala Lumpur’s iconic twin towers are called:
    A) Infinity Towers
    B) Sky Towers
    C) Petronas Towers
    D) KL Towers
11. Ideal destination for honeymoon among these:
    A) Bangkok
    B) Rameshwaram
    C) Bali
    D) Haridwar
12. Khajjiar is located in:
    A) J&K
    B) Himachal
    C) Uttarakhand
    D) Assam
13. “Seat-in-Coach” refers to:
    A) Private cab
    B) Shared bus transport
    C) Train seat
    D) Airplane seat
14. Best time for Mauritius:
    A) June–September
    B) March–May
    C) October–December
    D) Both B & C
15. When client says “budget is too high”, correct response is:
    A) “Then book somewhere else.”
    B) “I cannot reduce anything.”
    C) “Let me check a more economical option for you.”
    D) “Sir you don’t understand.”

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📘 SECTION B – SHORT ANSWERS (4 questions × 5 marks = 20 marks)

Q1. Write 5 essential questions to ask during a customer inquiry for ANY international package.

Q2. Explain in 4–5 lines how to handle an angry customer politely.

Q3. Describe the difference between Budget, Standard & Premium packages.

Q4. What are the 5 most important points to include in a travel quotation?

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📘 SECTION C – ITINERARY CREATION (1 Question × 20 marks)

Create a detailed 4-day itinerary for ANY ONE of the following:

Option A: Singapore (4D/3N Family Trip)
Option B: Dubai (4D/3N)
Option C: Bali (5D/4N Honeymoon)
Option D: Bangkok + Pattaya (4D/3N)

Points to include:

• Day-wise plan
• Sightseeing
• Pickup/drop
• Activity flow
• Practical timing & travel feasibility

(Maximum marks for clarity, accuracy, neat formatting.)

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📘 SECTION D – QUOTATION PREPARATION (1 Question × 10 marks)

Prepare a quotation for the itinerary you created in Section C.

Include:

• Package title
• Hotel names (example names allowed)
• Vehicle type / transfers
• Price (dummy price allowed)
• Inclusions
• Exclusions
• Closing line

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📘 SECTION E – REAL-TIME CUSTOMER SCENARIOS (2 questions × 10 marks each = 20 marks)

Scenario 1 – Handling Objections

Customer says:
“Your Singapore package is costlier than another agent. Why should I book with you?”
Write your professional response.

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Scenario 2 – Difficult Customer

Customer wants:

• 4-star hotels
• Private transfers
• Universal Studios
• Sentosa
• Marina Bay Sands Skypark
• But budget is only ₹30,000 per person

Write a polite and smart reply explaining what is possible, what is not possible, and offering the best alternative.