Duration: 40 minutes
Total Marks: 50
Format: MCQ + Short Answers + Practical Situations
🟦 SECTION A – MULTIPLE CHOICE QUESTIONS (20 marks)
1 mark each
1. “Seat In Coach” means:
A. Shared vehicle
B. Private cab
C. Train ticket
D. Flight seat
2. CP plan includes:
A. Breakfast only
B. Breakfast + Dinner
C. All meals
D. No meals
3. Khajjiar is located in:
A. Kashmir
B. Himachal
C. Uttarakhand
D. Karnataka
4. Meenakshi Temple is in:
A. Chennai
B. Madurai
C. Coimbatore
D. Tirupati
5. Gondola ride is famous in:
A. Gulmarg
B. Mussoorie
C. Ooty
D. Jaipur
6. Backwaters are famous for:
A. Goa
B. Hampi
C. Alleppey
D. Vizag
7. Best destination for river rafting:
A. Jaipur
B. Rishikesh
C. Agra
D. Udaipur
8. The standard hotel check-in time is:
A. 10 PM
B. 12 PM
C. 6 AM
D. 2 AM
9. A Tempo Traveller is suitable for:
A. 2 people
B. 12 people
C. 1 person
D. 3 people
10. A polite way to say “no” to unrealistic customer demand:
A. “Impossible.”
B. “We cannot do this.”
C. “Sir, let me suggest a better alternative.”
D. “Why are you asking this?”
11. Which destination is ideal for honeymoon?
A. Munnar
B. Kanpur
C. Nagpur
D. Surat
12. Desert safari is famous in:
A. Udaipur
B. Jaisalmer
C. Ooty
D. Darjeeling
13. A travel itinerary means:
A. Hotel list
B. Day-wise travel plan
C. Food plan
D. Train timings
14. A professional greeting on call is:
A. “Yes, bolo?”
B. “Ha sir?”
C. “Good morning sir, how may I help you?”
D. “Kya chahiye?”
15. Which is a beach destination?
A. Shimla
B. Goa
C. Srinagar
D. Dalhousie
16. Srinagar is famous for:
A. Desert
B. Tea Gardens
C. Shikara Ride
D. Metro
17. A polite follow-up message is:
A. “Reply fast.”
B. “Are you booking or not?”
C. “Sir, just checking if you reviewed the itinerary.”
D. “You are taking too much time.”
18. MAP plan means:
A. Breakfast + Lunch
B. No meals
C. Breakfast + Dinner
D. Only dinner
19. Mussoorie is located in:
A. Maharashtra
B. Uttarakhand
C. Kerala
D. Gujarat
20. Customer says “your price is high.” The correct reply is:
A. “Then go somewhere else.”
B. “Sir, this is the best rate.”
C. “I understand sir, let me share another option.”
D. Ignore the customer.
🟩 SECTION B – SHORT ANSWER QUESTIONS (15 marks)
5 marks each
21. Write any 5 essential questions you should ask during a travel inquiry.
22. Explain how to handle an angry customer in 4–5 lines.
23. Explain the difference between CP, MAP, and AP meal plans.
🟧 SECTION C – PRACTICAL COMMUNICATION (15 marks)
5 marks each – Write as if you are speaking to the customer.
**24. Customer says: “I want a 4-day Kerala trip.”
Write your call opening + 3 questions you will ask.**
**25. Customer says: “Your competitor is giving cheaper price.”
Write a polite and professional reply.**
**26. Customer wants to cover too many sightseeing places in one day (not possible).
Write how you will handle expectations politely.**
✔️ ANSWER KEY (Trainer Use)
SECTION A (MCQ)
1-A
2-A
3-B
4-B
5-A
6-C
7-B
8-B
9-B
10-C
11-A
12-B
13-B
14-C
15-B
16-C
17-C
18-C
19-B
20-C
(Sections B & C are evaluated by trainer for clarity, politeness, and accuracy.)