1. Theory Test (30 Marks) Covers: 2. Practical Task (40 Marks) Trainee must: 3. Live Sales Role-Play (20 Marks) Trainer acts as a real customer.
Author: Mccarthy More
CUSTOMER SERVICE TRAINING (FULL MODULE)
Duration: 1 Day (Flexible: 2–4 hours) ⭐ 1. What Is Customer Service in Travel? In the travel industry, customer service means: ✔ Understanding customer needs✔
DAY 26 – CLOSING SALES (FOUNDATION)
🔥 1. What Is “Closing” in Travel Sales? Closing is the skill of getting final confirmation + advance payment from customers. Closing =👉 Customer trusts
HANDLING REAL LEADS – FULL TRAINING MODULE
🔥 1. What Is a Real Lead? A real lead is a person who: Goal: Convert them into paying customers. 🔥 2. Types of Real
DAY 22 – MOCK SALES TRAINING (FULL ROLE-PLAY SESSION)
Objective:Train freshers to handle live travel inquiries, gather requirements, present itineraries, give quotations, handle objections & close sales. Duration: 2–3 hours (Flexible) 🔥 1. Structure
DAY 20 – FOLLOW-UP METHODS (FOUNDATION)
🔥 1. Why Follow-Up is Essential in Travel Sales Follow-up is not disturbance.Follow-up is customer service. 🔥 2. Golden Rules of Follow-Up ✔ Be polite✔
DAY 16 – WHATSAPP SALES MASTERY (FOUNDATION)
Here is a complete Day 16–17 Training Module: WhatsApp Sales Mastery — perfect for travel industry freshers learning how to convert leads, write messages, follow-up,
DAY 15 – FINAL REVIEW TEST (1 Hour)
Total Marks: 100Format: You can copy-paste this directly into PDF or exam sheet. 📘 SECTION A – MCQ (15 Questions × 2 marks = 30
20 READY-MADE INTERNATIONAL QUOTATION TEMPLATES
🌟 1) Singapore – 4D/3N Standard Package Package: Singapore EssentialsDuration: 4 Days / 3 NightsTravelers: 2 AdultsHotels: Inclusions: Exclusions: Shall I share upgraded hotel options,
DAY 11 – QUOTATION PREPARATION (FOUNDATIONS)
1. What is a Travel Quotation? A professional document that includes: Quotation = Price + Clarity + Confidence 2. Golden Rules for Preparing a Good
